Assessing the Utilization of Sehat Insaf Card and Patient Satisfaction with Medical Care through Sehat Sahulat Program in Lahore
DOI:
https://doi.org/10.48047/Keywords:
Sehat Insaf Card, Sehat Sahulat Program, Patient satisfaction, healthcare access, Lahore PakistanAbstract
Background: The study highlighted key challenges in Pakistan's healthcare system, including issues related to affordability, accessibility, and quality of care.
Objective: This study aimed to assess the utilization of the Sehat Insaf Card and evaluate patient satisfaction with medical services provided through the Sehat Sahulat Program in Lahore, Pakistan.
Methodology: A descriptive cross-sectional study was conducted, analyzing independent variables such as gender, age group, domicile, education level, earning status, family size, monthly income, and hospital type (government or private). The dependent variables were the utilization of the Sehat Insaf Card and patient satisfaction with medical care under the Sehat Sahulat Program. Patient satisfaction across hospitals was assessed using the Mann-Whitney test.
Results: The majority of the 100 patients were men (77%) and aged 21-25 years (72%). Half of the patients utilized the Sehat Sahulat Program (SSP), and 88% were aware of its benefits. The SSP primarily addressed cardiovascular disorders (19 cases), viral infections (19 cases), gastrointestinal issues (9 cases), and other common conditions (14 cases). However, 62% were unaware of the program's ambulance fees, and only 40% received medication by the third day. A significant majority (88%) supported the expansion of the program. Patient satisfaction was reported at 54% with hospital staff, 58% with doctors, and 31% with hospital conditions, with 40% remaining neutral. Approximately 41% of patients received timely care, 47% felt comfortable paying for services, and 48% were comfortable evaluating clinicians. Nutritional counseling was provided to 36% of patients, and 47% received pharmaceutical counseling. A Mann-Whitney U test revealed significant differences in patient satisfaction between private and public hospitals (p=0.017).
Conclusion: Cardholders had higher health outcomes and satisfaction due to greater healthcare access. To boost program efficacy, limited knowledge and service quality gaps require focused adjustments.
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Copyright (c) 2024 Tawseef Ahmad, Mian Shahzeb Haroon, Sayyad Ali, Syed Alauddin, Ismail Jadoon, Mudassir Khattak , Jamil Ur Rahman, Muhammad Hamza Taufeeq (Author)
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